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At LeadMagic, we’re committed to helping you succeed with our API. Whether you have a question, encounter an issue, or need guidance, our support team is here to help.

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Contact Options

Email Support

support@leadmagic.ioAvailable 9 AM - 5 PM EST. Response within 24 hours.

Live Chat

In-App ChatClick the chat icon in the bottom right of your dashboard for immediate assistance.

Help Center

Self-Service HelpBrowse articles, tutorials, and FAQs.

Sales Inquiries

Enterprise & Custom PlansContact our sales team for custom solutions.

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Help Center Resources

Getting Started

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Before Contacting Support

Check these resources first - your answer might already be available!
Use the search bar at the top of this page to find answers to common questions.
Error messages often contain helpful information about what went wrong. Check the error object in your API response.
Ensure your API key is correct and hasn’t expired. You can regenerate it in your account settings.
Use the Check Credits endpoint to verify you have sufficient credits.

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How to Report an Issue

When contacting support, please include:
1

Describe the issue

Explain what you’re trying to do and what’s not working as expected.
2

Include your API key prefix

Share the first 8 characters of your API key for identification.
Never share your full API key. Only the first 8 characters.
3

Provide the request details

Include the endpoint URL, request body (with sensitive data redacted), and any error messages.
4

Share the response

Include the full API response, including status code and error details.

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Example Support Request

**Issue:** Email validation returning "unknown" for valid emails

**API Key Prefix:** abc12345...

**Endpoint:** POST /v1/people/email-validation

**Request Body:**
{
  "email": "john@example.com"
}

**Response:**
{
  "status": "unknown",
  "email": "john@example.com"
}

**Expected:** Status should be "valid" as the email exists.

**Environment:** Node.js 20, using fetch API

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Common Issues

Cause: Invalid or missing API key.Solution:
  • Verify your API key in the dashboard
  • Check the header name is exactly X-API-Key
  • Ensure there are no extra spaces in the key
Cause: Insufficient credits in your account.Solution:
Cause: Rate limit exceeded.Solution:
  • Reduce your request frequency
  • Implement exponential backoff
  • Contact us for higher limits
Cause: The domain accepts all emails.Solution:

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Policies

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Cancellation Policy

You can cancel your subscription at any time under Settings > Billing > Cancel Subscription.
Important Notes:
  • When a subscription is cancelled, you’ll have access to your account and credits until the end of the billing cycle
  • At that time, any remaining credits will be deactivated and unusable
  • You can reactivate your subscription at any time

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Refund Policy

LeadMagic does not provide refunds. Please review your plan selection carefully before purchasing.
If you have concerns about a charge, please contact support@leadmagic.io and we’ll work with you to find a solution.

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Data Usage & Privacy

LeadMagic is committed to protecting your privacy and handling data responsibly:
  • Your Data: We do not store or retain the data you enrich through our API
  • API Requests: Request logs are retained for 30 days for debugging purposes
  • Security: All API communications are encrypted via TLS 1.3
  • Compliance: We comply with applicable data protection regulations
For full details, see our Privacy Policy and Terms of Service.

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Acceptable Use

LeadMagic services must be used in compliance with:
  • Applicable laws and regulations (including CAN-SPAM, GDPR, CCPA)
  • Our Terms of Service
  • Industry best practices for email marketing and outreach
Prohibited Uses:
  • Sending spam or unsolicited bulk emails
  • Scraping data for resale
  • Violating third-party terms of service
  • Any illegal or fraudulent activities

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Enterprise Support

Enterprise customers receive priority support with dedicated account management.

Priority Response

Get responses within 2 hours during business hours.

Dedicated Slack Channel

Direct communication with our engineering team.

Custom Rate Limits

Higher rate limits tailored to your needs.

Onboarding Support

Personalized setup and integration assistance.
Interested in enterprise support? Contact our sales team to learn more.

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Feedback

We continuously improve our API and documentation based on your feedback.

Feature Requests

Have an idea for a new feature? We’d love to hear it.

Report a Bug

Found an issue? Let us know and we’ll fix it ASAP.