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At LeadMagic, we’re committed to helping you succeed with our API. Whether you have a question, encounter an issue, or need guidance, our support team is here to help.

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Contact Options

Email Support

support@leadmagic.ioAvailable 9 AM - 5 PM EST. Response within 24 hours.

Live Chat

In-App ChatClick the chat icon in the bottom right of your dashboard for immediate assistance.

Help Center

Self-Service HelpBrowse articles, tutorials, and FAQs.

Sales Inquiries

Enterprise & Custom PlansContact our sales team for custom solutions.

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Help Center Resources

Getting Started

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Before Contacting Support

Check these resources first - your answer might already be available!
Use the search bar at the top of this page to find answers to common questions.
Error messages often contain helpful information about what went wrong. Check the errors array and meta.request_id in your API response.
Ensure your API key is correct and hasn’t expired. You can regenerate it in your account settings.
Use the Check Credits endpoint to verify you have sufficient credits.

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How to Report an Issue

When contacting support, please include:
1

Describe the issue

Explain what you’re trying to do and what’s not working as expected.
2

Include your API key prefix

Share the first 8 characters of your API key for identification.
Never share your full API key. Only the first 8 characters.
3

Provide the request details

Include the endpoint URL, request body (with sensitive data redacted), and any error messages.
4

Share the response

Include the full API response, including status code and error details.

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Example Support Request

**Issue:** Email validation returning "unknown" for valid emails

**API Key Prefix:** abc12345...

**Endpoint:** POST /v1/people/email-validation

**Request Body:**
{
  "email": "john@example.com"
}

**Response:**
{
  "status": "unknown",
  "email": "john@example.com"
}

**Expected:** Status should be "valid" as the email exists.

**Environment:** Node.js 20, using fetch API

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Common Issues

Cause: Invalid or missing API key.Solution:
  • Verify your API key in the dashboard
  • Check the header name is exactly X-API-Key
  • Ensure there are no extra spaces in the key
Cause: Insufficient credits in your account.Solution:
Cause: Rate limit exceeded.Solution:
  • Reduce your request frequency
  • Implement exponential backoff
  • Contact us for higher limits
Cause: The domain accepts all emails.Solution:

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Policies

  • Cancellation: Cancel anytime under Settings > Billing. Access continues until end of billing cycle.
  • Refunds: LeadMagic does not provide refunds. Contact support@leadmagic.io with billing concerns.
  • Data: We don’t store enriched data. All API traffic is encrypted via TLS 1.3.
See our Privacy Policy and Terms of Service for full details.

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Enterprise Support

Enterprise customers receive priority support with dedicated account management.

Priority Response

Get responses within 2 hours during business hours.

Dedicated Slack Channel

Direct communication with our engineering team.

Custom Rate Limits

Higher rate limits tailored to your needs.

Onboarding Support

Personalized setup and integration assistance.
Interested in enterprise support? Contact our sales team to learn more.

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Feedback

We continuously improve our API and documentation based on your feedback.

Feature Requests

Have an idea for a new feature? We’d love to hear it.

Report a Bug

Found an issue? Let us know and we’ll fix it ASAP.