Refund Policy

1. Introduction

This Refund Policy ("Policy") applies to all purchases, subscriptions, and services provided by LeadMagic, Inc. ("LeadMagic," "we," "us," or "our") through our website at https://leadmagic.io and our data enrichment platform (collectively, the "Services").

By purchasing or subscribing to our Services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This Policy should be read in conjunction with our Terms of Service and Privacy Policy.

2. No Refund Policy

2.1 All Sales Are Final

All purchases, subscriptions, and payments made to LeadMagic are final and non-refundable. This includes, but is not limited to:

• Monthly subscription fees
• Annual subscription fees
• Data enrichment credits
• API usage fees
• One-time purchases
• Add-on services
• Enterprise plans
• Custom development work

2.2 Rationale for No-Refund Policy

Our no-refund policy is based on the nature of our Services:

• We provide immediate access to our data enrichment platform upon purchase
• Our Services involve the delivery of digital content and data that cannot be returned
• We incur costs for data processing, enrichment, and verification immediately upon usage
• We maintain and update our database continuously to provide accurate information
• We offer free trials to allow users to evaluate our Services before purchasing

2.3 Free Trial

We offer a free trial period for new users to evaluate our Services before making a purchase decision. We encourage all potential customers to take advantage of our free trial to ensure our Services meet your requirements before subscribing.

3. Exceptions

3.1 Service Unavailability

In the rare event of extended service unavailability (more than 24 consecutive hours) due to technical issues on our end, we may, at our sole discretion, offer:

• Service credits
• Extension of subscription period
• Partial credit for the affected period

Such compensation will be determined on a case-by-case basis and is not guaranteed.

3.2 Billing Errors

If you believe you have been billed in error or charged incorrectly, please contact our billing department at billing@leadmagic.io within 7 days of the charge. We will investigate the issue and, if we confirm a billing error on our part, we will issue an appropriate credit or refund.

3.3 Enterprise Customers

Enterprise customers with custom contracts may have different refund terms as specified in their Master Service Agreement (MSA) or Order Form. In case of any conflict between this Policy and an enterprise customer's contract, the terms of the contract will prevail.

4. Subscription Cancellations

4.1 Cancellation Process

You may cancel your subscription at any time through:

• Your account dashboard
• Emailing support@leadmagic.io
• Contacting your account representative (for enterprise customers)

4.2 Effect of Cancellation

When you cancel your subscription:

• You will continue to have access to the Services until the end of your current billing period
• Your subscription will not renew automatically for the next billing period
• No refund will be issued for the current billing period
• Any unused data enrichment credits or API calls will be forfeited
• Your account data may be retained according to our data retention policies

4.3 Downgrading Subscriptions

If you downgrade your subscription plan:

• The change will take effect at the start of your next billing cycle
• No partial refund will be issued for the difference in plan pricing for the current billing period
• Usage limits will be adjusted according to your new plan at the start of the next billing cycle

5. Special Circumstances

5.1 Account Suspension or Termination

If your account is suspended or terminated due to violation of our Terms of Service, no refund will be issued for any unused portion of your subscription or unused credits.

5.2 Fraudulent Activity

If we detect fraudulent activity associated with your account or payment method, we reserve the right to cancel your subscription and withhold any refund pending investigation.

5.3 Force Majeure

No refunds will be issued for service interruptions resulting from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Power outages
• Internet service provider failures
• Acts of terrorism or war
• Pandemics or public health emergencies
• Government restrictions
• Other force majeure events

6. Data Enrichment Credits

6.1 Credit Expiration

Data enrichment credits and API call allocations:

• Do not roll over to subsequent billing periods if unused, unless your specific plan explicitly states that credits roll over
• Even if your plan includes rollover credits, we reserve the right to change, modify, or eliminate this feature at any time for any reason without prior notice
• Cannot be transferred to other accounts
• Have no cash value and cannot be redeemed for cash
• Are forfeited upon subscription cancellation or expiration

6.2 Plan Changes

All plan features, including but not limited to rollover credits, pricing, usage limits, and other benefits:

• Are subject to change at any time for any reason without prior notice
• May be modified, restricted, or eliminated at our sole discretion
• Will take effect immediately upon implementation unless otherwise specified

6.3 Overage Charges

If you exceed your plan's allocated data enrichment credits or API calls:

• Overage charges will apply according to the rates specified in your plan
• These charges are non-refundable
• You may upgrade your plan at any time to avoid overage charges
• Overage rates may change at any time without prior notice

7. Promotional Offers and Discounts

7.1 Promotional Credits

Any promotional credits, discounts, or special offers:

• Are subject to the specific terms and conditions of that promotion
• Cannot be combined with other offers unless explicitly stated
• Have no cash value and cannot be redeemed for cash
• May expire as specified in the promotion terms
• Are non-transferable and non-refundable
• May be revoked or modified at any time at our sole discretion

7.2 Referral Programs

Credits or benefits earned through our referral program:

• Are subject to verification of qualifying referrals
• May be revoked if the referred customer cancels within a specified period
• Cannot be converted to cash
• Are non-transferable and non-refundable
• Are subject to program changes or termination at any time without notice

8. Payment Processing

8.1 Payment Processors

All payments are processed securely through our third-party payment processors. We do not store your complete credit card information on our servers.

8.2 Chargebacks

We strongly discourage chargebacks. If you have any billing concerns, please contact us directly before initiating a chargeback. Customers who initiate chargebacks may:

• Have their account suspended or terminated immediately
• Be prohibited from using our Services in the future
• Be responsible for any chargeback fees imposed by our payment processors
• Be subject to additional collection efforts for the disputed amount plus associated fees

8.3 Failed Payments

If your payment method fails:

• We will attempt to process the payment again
• Your access to the Services may be temporarily suspended until payment is received
• No refund will be issued for the period during which access was suspended due to failed payment
• Multiple failed payments may result in account termination

9. International Customers

9.1 Currency Conversion

All prices are listed in US Dollars. If you are paying with a different currency:

• Your bank or credit card company will convert the payment to your local currency
• We are not responsible for any fees or exchange rate differences imposed by your bank or credit card company
• No refunds will be issued due to currency exchange rate fluctuations

9.2 Taxes and Duties

Prices displayed do not include any applicable taxes, such as VAT or GST, unless explicitly stated. Any taxes, duties, or fees imposed by your local jurisdiction are your responsibility and are non-refundable.

10. Changes to This Policy

10.1 Policy Updates

We reserve the right to modify this Refund Policy at any time at our sole discretion. Any changes will be effective immediately upon posting the updated Policy on our website. Your continued use of our Services after such changes constitutes your acceptance of the revised Policy.

10.2 Notification of Changes

We may, but are not obligated to, make reasonable efforts to notify you of any material changes to this Policy by:

• Posting a notice on our website
• Sending an email to the address associated with your account
• Displaying a notice within our Services

11. Contact Us

If you have any questions or concerns about this Refund Policy or our Services, please contact us at: